Help Centre

If you have not received a tracking SMS yet, your order may still be being prepared — the link is sent once a driver picks up your order. When it arrives, check your SMS messages for a message from Ubazol and tap the link. You can also track via the Ubazol app for Android (available on the Play Store), or on the web — log in, tap the icon at the top right of the page, and go to Orders.

We're sorry about that. Please tell us your order number and which items are missing, and our team will sort it out right away.

We accept Card, Instant EFT, and QR code payments. We don't accept cash.

No, we don't accept cash. We accept Card, Instant EFT, and QR code payments.

Yes, we accept Card payments, as well as Instant EFT and QR code.

Yes, we accept Instant EFT, as well as Card and QR code payments.

Refunds to a card take 3 to 5 business days. Refunds to your Ubazol wallet are immediate.

Card refunds take 3 to 5 business days. Wallet refunds are immediate.

No need to worry — your funds are reserved or "on hold" for now. Your card will only be charged after successful delivery.

This is normal. Your funds are reserved or "on hold" until your order is successfully delivered — your card will only be charged once delivery is confirmed.

This service works like a food delivery app: add items to your cart using the + button, pay by card online, and your order will be delivered to you within 40 to 60 minutes.

Delivery is free on orders over R950. A delivery fee applies to smaller orders.

Yes, delivery is free on orders over R950.

HIGHACHIEVER is the current promo/popup code — spend R350 or more and get R50 off your order.

Spend R350 or more and get R50 off.

Please note that Loyalty Points can be redeemed but are not earned on purchases where a promo/popup code has been applied.

Yes — HIGHACHIEVER is the current promo/popup code. Spend R350 or more and get R50 off your order.

Yes — HIGHACHIEVER is the current promo/popup code. Spend R350 or more and get R50 off your order.

We're open 08:30 to 20:30, 7 days a week.

Yes, we're open 7 days a week, 08:30 to 20:30.

Yes, we're open every day from 08:30 to 20:30.

We open at 08:30 (8:30 AM), 7 days a week.

We close at 20:30 (8:30 PM), 7 days a week.

There should be a + (plus sign) alongside the product image. Tap this + sign to add to cart. If there is no + sign, the store is currently closed — please select from another store.

Yes — we are open every day from 08:30 to 20:30. Place your order on ubazol.com or the Ubazol app and we will get it to you within 40 to 60 minutes.

A tracking link is sent to your mobile via SMS as soon as a driver picks up your order — check your SMS messages for a message from Ubazol and tap the link to follow your delivery in real time. You can also track via the Ubazol app for Android (available on the Play Store), or on the web — log in, tap the icon at the top right of the page, and go to Orders.

Check your SMS messages for a tracking link from Ubazol — this is sent automatically once a driver picks up your order. Tap the link to follow your delivery in real time. You can also track via the Ubazol app for Android (available on the Play Store), or on the web — log in, tap the icon at the top right of the page, and go to Orders.

Check your SMS messages for a tracking link from Ubazol — this is sent automatically once a driver picks up your order. Tap the link to follow your delivery in real time. You can also track via the Ubazol app for Android (available on the Play Store), or on the web — log in, tap the icon at the top right of the page, and go to Orders.

Check your SMS messages for a tracking link from Ubazol — this is sent automatically once a driver picks up your order. Tap the link to follow your delivery in real time. You can also track via the Ubazol app for Android (available on the Play Store), or on the web — log in, tap the icon at the top right of the page, and go to Orders.

Check your SMS messages for a tracking link from Ubazol — this is sent automatically once a driver picks up your order. Tap the link to follow your delivery in real time. You can also track via the Ubazol app for Android (available on the Play Store), or on the web — log in, tap the icon at the top right of the page, and go to Orders.

Log in to ubazol.com, then tap the icon at the top right-hand side of the page and go to Orders. Here you can see the status of your current and past orders. Once a driver has collected your order, a live tracking webview will also be available — tap on your current order to follow the delivery in real time — this is only available once the driver has collected your order.

Log in to ubazol.com, then tap the icon at the top right-hand side of the page and go to Orders. Here you can see the status of your current and past orders. Once a driver has collected your order, a live tracking webview will also be available — tap on your current order to follow the delivery in real time — this is only available once the driver has collected your order.

Log in to ubazol.com, then tap the icon at the top right-hand side of the page and go to Orders. Here you can see the status of your current and past orders. Once a driver has collected your order, a live tracking webview will also be available — tap on your current order to follow the delivery in real time — this is only available once the driver has collected your order.

Log in to ubazol.com, then tap the icon at the top right-hand side of the page and go to Orders. Here you can see the status of your current and past orders. Once a driver has collected your order, a live tracking webview will also be available — tap on your current order to follow the delivery in real time — this is only available once the driver has collected your order.

We deliver across Cape Town, Durban, and Johannesburg / Gauteng.

Yes, we deliver across Cape Town. Delivery takes 40 to 60 minutes.

Yes, we deliver across Durban. Delivery takes 40 to 60 minutes.

Yes, we deliver across Johannesburg / Gauteng. Delivery takes 40 to 60 minutes.

We deliver across Cape Town, Durban, and Johannesburg / Gauteng.

Delivery is fast and discreet, usually between 40 and 60 minutes.

The minimum order is R250 — that is your cart value before delivery charges.

Yes. The minimum order is R250, based on your cart value before delivery charges.

We are sorry to hear that. Please let us know and our team will check on your order right away.

No, we're delivery only, collection isn't available.

No, we deliver only. Collection or pickup isn't available.

Yes, cannabis products require you to be 18 or older. Age verification is required.

You must be 18 or older to purchase cannabis products.

Of course. Tell us what you need and we'll connect you with our team.

Our support chat assumes you're a customer by default. If you were given vendor or store information by mistake, just say "I am a customer" and we'll help you right away.

You'll be treated as a customer by default — our team only switches to vendor support if you specifically ask for "vendor help".

Use the search bar at the top of ubazol.com or in the Ubazol app and type the product name — results show instantly. You can also browse by category to see what is available.

Just use the search bar on ubazol.com or in the Ubazol app to look it up by name, or browse the categories to see what is in stock.

Yes — we deliver every day from 08:30 to 20:30. Place your order on ubazol.com or the Ubazol app.

You can reach our team here in the chat, or email [email protected].

Of course. Let us know what you need and we'll connect you with a member of our team.

Hello! How may I help you?

Hello! How may I help you?

You are most welcome!